Frequently asked questions

Carrier Fire & Security Australia is pleased to partner with industry-leading distributors and security installation companies across Australia and New Zealand. You can find a trusted Aritech partner by visiting our 'where to buy' page. If you would like to talk to one of our team about becoming a channel partner, please contact your local sales representative to discuss further.

The latest version of Titan no longer needs to be registered, so if you haven't already upgraded to the latest version, head to the downloads page and download for free. For Security Commander and TecomC4 registration and/or license purchase, please head to Technical Support page and follow the links.

Our sales representatives are happy to discuss your business and whether you will be a good fit as an Aritech partner. Contact your Regional Sales Manager today.

All Aritech account holders have the ability to purchase products online. This allows you to view your partner pricing, stock availability and place orders at your convenience, 24/7. Contact the customer service team today to have your online account activated.

Orders placed on Carrier Fire & Security will be dispatched the following day from our Sydney warehouse (pending stock availability). Online orders will be accepted until midnight of that day in order to have goods dispatched.

Orders are dispatched via road (air freight is available at additional cost). All stock available will be partially shipped unless "no partials" has been requested on your purchase order. If you have goods that need to be shipped outside of Australia, you will need to provide details of your Freight Forwarder. Alternatively our customer service team can arrange for freight which will be invoiced direct to you.

Yes you can! All orders can be picked up directly from our warehouse in Lidcombe, NSW, but you must contact our Customer Service team first who will advise when your order is ready for collection.

Contact customer service to advise them of the short shipment/over supply. You must report these within 2 weeks of receiving the shipment. This will allow the warehouse to check stock levels. It is often too late to check shortages reported after 2 weeks due to the turnover of stock.

If you have not purchased the item direct from Carrier Fire & Security, you must return the unit to your supplier. If you purchased the item from Carrier you can contact the Customer Service team who will ask you to complete an Return Material Authorisation (RMA) form'. You must quote your original order number. All requests for credit must be approved by an internal team. If approved, the Customer Service team will issue you with an RMA number. If your credit is not approved, Customer Service will contact you to advise. Any units being returned for credit must be in a re-sellable condition which will determined when our Service Team have received the unit. Any unit not returned in a re-sellable condition will be returned to customer without a credit issued.

Complete an RMA request form and select 'repair'. You must quote your original order number, unit product code and serial number. The service department will issue you an RMA number and advise the address for you to return the unit to.

If you have not purchased the item direct from us, you must return the unit to your supplier. If you purchased the item from Carrier: Once the unit is returned and assessed by our service technicians, they will quote on the repair. This quote will be sent to the customer with a request for authorisation to complete the repair. No work will be done without the authorisation of the customer.

Please click on the link to view the Return & Warranty Policy.