We're Here to Help

From pre-sales and licensing to step-by-step training videos and product demonstrations, the Carrier Fire & Security team in Australia has everything you need to make each job a success.

Customer Service

Our dedicated customer service team is committed to providing you with the best service at all times. With a wealth of knowledge, the team can assist you with orders, billing enquiries, product information and more.

Contact us Monday to Friday, between 8:00 am and 5:00 pm (AEST) to speak to a representative.

Phone: 1300 361 479
Outside Australia: +61 3 9239 1200
Email: cs@firesecurityproducts.zendesk.com

Frequently Asked Questions

If you are a Carrier Fire & Security account holder and need some answers? Why not check out our FAQ page

Click here to view the FAQs

Technical Support

Tecom Support

Please contact Hills technical support on 1800 252 213 for technical assistance. 
Forcefield installers - please ensure you have your certification number on hand as you will be asked for confirmation.

If you are an end-user and need technical assistance, please contact your installation company.

Online ticketing system and knowledge base

Our Support Portal gives customers and installers the ability to submit, track and manage technical support cases and search a knowledge base of common issues. 

The Support Portal delivers enhanced levels of service and functionality for customers through its interactive and responsive capabilities.

Click here to visit the Support Portal

Support Staff

Contact us Monday to Friday, between 8:00 am and 5:00 pm (AEST) to speak directly to a support team member.

Phone: 1300 361 479
Outside Australia: +61 3 9239 1200
Email: ts@firesecurityproducts.zendesk.com  

For all sales related enquiries please contact your Regional Representative

Regional Sales Manager (Northern Region)
Kirosh Jagarnath
Phone: +61(0) 466 480 515 
Email: kirosh.jagarnath@carrier.com

Regional Sales Manager (Southern Region)
Lou Metelovski
Phone: +61(0) 457 606 506
Email: lou.metelovski@carrier.com

Solutions Engineer - Victoria/Tasmania

Brendan White
Phone: +61(0) 473 641 487
Email: brendan.white@carrier.com

Solutions Engineer - NSW/ACT & New Zealand/Pacific Islands
Kevin Larsen
Phone: +61(0) 428 198 029
Email: kevin.larsen@carrier.com

Business Development Manager
Mitch Parker
Phone: +61(0) 466 354 133
Email: Mitch.Parker@Carrier.com 

Solutions Engineer - WA/SA
Darrel Murray
Phone: +61(0) 417 902 328
Email: darrel.murray@carrier.com

Find a Channel Partner

Our network of distributors and Value Added Resellers (VARs) are committed to meeting your current and future security needs.

Click here to find a partner in your region

Training and Online Resources


TecomC4 online training is a self-paced, self-registration portal that can be done 24/7. Please visit the Training Portal today to complete your TecomC4 training.

Click here to register for TecomC4 training

Video Resources

Youtube Our YouTube channel has a number of 'how-to' and instructional videos on a range of our product portfolios.

Subscribe to our YouTube channel today to receive alerts when new videos are available.

Follow Us On LinkedIn

Youtube Get all the latest news and product updates on your favourite device.

Follow us on LinkedIn @Aritech Australia and @Kidde Australia