We're here to help

From pre-sales and licensing to step-by-step training videos and product demonstrations, Interlogix Austraia has everything you need to help make each job a success. Please dont hesitate to let us know how we can improve our support offerings to serve you better.

Customer Service

Our dedicated customer service team is committed to providing you with the best service possible at all times. With a wealth of knowledge, the team can assist you with orders, billing enquiries, product information and more.

Reach us any time weekdays, between 8:00am and 5:00pm (AEST) to speak to a representative.

Phone: 1300 361 479
Outside Australia: +61 3 9239 1200
Email: firesecuritycs@carrier.com

Frequently Asked Questions

Are you an Interlogix account holder and need some answers? Why not check out the FAQ page to see if your answer is there.

Click here to view the FAQs

Technical Support

Tecom Support

Please contact Hills technical support on 1800 252 213 for technical assistance. 
Forcefield installers - please ensure you have your certification number on hand as you will be asked for confirmation.

If you are an end-user and need technical assistance, please contact your installation company.

Online ticketing system and knowledge base

The Interlogix Support Portal gives customers and installers the ability to submit, track and manage technical support cases and search a knowledge base of common issues. 

The Support Portal delivers enhanced levels of service and functionality for customers through its interactive and responsive capabilities.

Click here to visit the Support Portal

Support Staff

Reach us any time weekdays, between 8:00am and 5:00pm (AEST) to get your questions answered.

Phone: 1800 361 479
Outside Australia: +61 3 9239 1200

For all sales related enquiries please contact your regional representative

Victoria/Tasmania
Daniel Kelly
Phone: +61(0) 466 424 528
Email: daniel.kelly@carrier.com

NSW/ACT & New Zealand
Kevin Larsen
Phone: +61(0) 428 198 029
Email: kevin.larsen@carrier.com

QLD/NT
Mitch Parker
Phone: +61(0) 466 354 133
Email: mitch.parker@carrier.com

WA/SA
Michael Luison
Phone: +61(0) 417 902 328
Email: michael.luison@carrier.com

National Sales Manager
Steven Hawley
Phone: +61(0) 406 404 793
Email: steven.hawley@carrier.com

Find a channel partner

Our network of distributors and Value Added Resellers (VARs) are committed to meeting your current and future security needs.

Click here to find a partner in your region

Training and Online Resources

Training

TecomC4 online training is a self-paced, self-registration portal that can be done 24/7. Please visit the Training Portal today to complete your TecomC4 training.

Click here to register for TecomC4 training

Video Resources

Youtube Our YouTube channel has a number of 'how to' and instructional videos on a range of product portfolios.

Visit YouTube today and subscribe to get alerts when new videos have been loaded.

Follow us on LinkedIn

Youtube Get all the latest news and product updates on your favourite device.

Follow us on LinkedIn @Interlogix Australia.